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Testimonials

Water Damage Due to Burst Pipe

“I just wanted to provide you with some feedback on Carolina Restoration and specifically Jeff McGrath, the project manager we worked with and his team!  This was really a stressful time in our lives based on everything we have been experiencing and Jeff made this huge undertaking such a smooth and positive experience for us!  He was always on top of whatever needed to be done and did it with such a positive and can do attitude~ so refreshing in this current business climate!  Jeff always followed through and followed up with us, always keeping us in the loop and managing this for us every step of the way!  We loved working with him and wanted to reiterate how professional, knowledgeable and thorough he and his team have been!  We would recommend this company to all of our friends because they are consummate professionals who are tops in their field!”

-S.B.

“We loved working with Jeff and wanted to reiterate how professional, knowledgeable and thorough he and his team have been!  We would recommend this company to all of our friends because they are consummate professionals who are tops in their field!”

-S.B.

Storm Damage: Damage to roof, attic, and closet

“From the day your estimate team arrived until the project was completed, I knew we were in good hands. The professionalism of your team as evidenced by their courteous and respectful manners made the difficult situation of a damaged roof, attic, and closet easier to bear.

We appreciate that you followed through on all the details until we were completely satisfied, yet you were not satisfied until the repairs met your own high standards. Your attention to this level and obvious pride in your workmanship give us confidence that the repairs were not just done, but done right…and my closet looks beautiful!

Thank you for making what could have been a difficult process, a pleasant experience. We highly recommend Carolina Restoration Services and will not hesitate to share our experience with friends and neighbors.”

-Karen & Dean P.

“Due to a broken sewer line outside … Carolina Restoration was always on time, very professional, courteous and addressed all questions and concerns with great confidence and sincere concern.”

–Donna H

Storm Damage: Roof and ceiling damage after storm

“I want to express my sincere gratitude for the excellent handling of my recent homeowner’s claim. The storm damage from June 2012, to the roof and ceiling of my house was serious, but because of the prompt attention from Carolina Restoration Services, my Insurance Agent, and my Property Adjustor, everything was taken care of completely. The new roof looks great, and the ceilings in my bedroom and bathroom have been repaired completely. I would certainly recommend Carolina Restoration Services to anyone.

Again, I thank you for your excellent service.”

-Linda L.

“I called Carolina Restoration early in the morning. Lee and Garrett were very pleasant and professional and inspected our water damage and associated issues.”

–David M

Water Damage: Due to issues with sump pump, basement was flooded after a heavy rainstorm

“The team was top-notch, knew exactly what they were doing, always professional, kind, and courteous in a very stressful situation. They did the work as least intrusively as possible and worked with me to keep the costs as low as possible. They kept me informed with regular communication. They cleaned up the site well. The follow-up with me personally was what I most appreciated from them; several of the guys would contact me just to ensure everything was proceeding as I expected and that there were no new issues. I recommend them to anyone who has a disaster!”

-Susan G.

“While on vacation we got a call that our house was flooded. They did an assessment of the damage and had a crew out two hours later to start the demo and dry-out stage.”

–Anne C

“Carolina Restoration repaired the damage we suffered from a Jan. 11 storm. The work done was very high quality. I was especially impressed by the attention to detail on the inside, where we had drywall repairs to our ceiling and walls.”

–Ann O

Storm Damage: Damage from the tornadoes of April 2011

“I wanted to take this moment to inform you of how pleased I am with the work done by Carolina Restoration Services of North Carolina. Our home was hit by the awful tornado in April 2011. During the storm, we were very vulnerable and afterwards very thankful to be alive. Our street was hit pretty hard.

Like many of our neighbors, we selected Carolina Restoration Services of NC. Their administrative staff, managers, and on-site workers were very professional and dependable. Fortunately, we were able to observe most of their daily work. My husband and I were extremely pleased with the level of detail and quality work they produced. Our home is back to normal now and things look great.

Carolina Restoration Services is a company you want to keep on your radar for work in North Carolina. The outcomes will be excellent and customer service above the rest.”

-Linda R.

“Carolina Restoration fixed the damage to my home after the hurricane. The people were so friendly and helpful, which made the situation much easier to deal with.”

–Sherl C

Water Damage: Two homes, two water emergencies, one week!

“Anyone who has had a flood situation in their home knows how important it is to call the right restoration pros and to have them show up quickly and in the numbers required to properly address the crisis in the quickest time possible. As a licensed General Contractor myself, I was concerned about who to call and looking back, I made the right decision by calling Carolina Restoration Services.Having two water damage events within days was a nightmare for us, but Keith (our Project Manager) and the Carolina Restoration Services pros really helped us get through this crisis.

Working with our insurance company, the Carolina Restoration Services team took great care of us and I would not hesitate to recommend and/or use their services in the future. One of the most professional contractors I have seen over my career. Travis, one of the owners, personally called me twice to thank me for using their services and to make sure I was satisfied by the quality of work performed. Now that’s what professional contractors do (follow up after the work was done to make sure the customer was satisfied) as they know word of mouth is so important in our business. They have earned my recommendation for life!”

-Dave T.

“Calling Carolina Restoration was one of the best decisions I’ve ever made. They repaired the water damage at my home after the flood.”

–John T

Water Damage: Damage due to broken water bed

“This is to all the folks at Carolina Restoration Services for their support, attention to detail, and quality of workmanship as they completed repairs on our home which was devastated last fall by severe water damage.

Shortly after our call, we had crews from Carolina Restoration Services in our house starting the dry-out process and carefully moving our furniture from the affected areas to rescue them from further damage.

We are not sure where or how Carolina Restoration Services recruits their employees but everyone we came in contact with was extremely polite, professional, and caring. They handled our belongings with great care as if it were their own.

Their high standards from quality of work and strong commitment to customer satisfaction resulted in a well-run project that was completed ahead of schedule and on budget. We are very pleased with the results and with their flexibility to adapt to changes we requested while reconstruction was in progress.

In the end, our home was not simply restored to its original condition but through the quality workmanship and hard work by Carolina Restoration Services employees, our home is more beautiful than it has ever been!”

-Donna & Karl D.

“A huge oak tree fell on our house. Travis came out immediately. They are very quick and responsive, and hire terrific workers.”

–Chris B

“We had holiday guests arriving July 3rd when there was water coming out of the guest bath ceiling light fixture. CRS sent out Garrett and Travis and they were professional and well experienced in this sort of work and explained their recommendation to us in detail.”

–Lee W

“A tree fell on my home after Hurricane Arthur…It was like a nightmare, but Carolina Restoration pulled us through.”

–Vince P

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Carolina Restoration Services of North Carolina, Inc. is a Certified Firm through IICRC (Institute of Inspection Cleaning and Restoration Certification) and is affiliated with BBB, RIA, and HBA of Raleigh/Wake County. +

Our crew members have individual certifications through IICRC in the following areas: Water Damage Restoration, Fire & Smoke Restoration, Applied Structural Drying, Applied Microbial Remediation, Carpet Repair & Reinstallation, and Odor Control.

Carolina Restoration Services of North Carolina, Inc. is a Certified Firm through IICRC (Institute of Inspection Cleaning and Restoration Certification) and is affiliated with BBB, RIA, and HBA of Raleigh/Wake County. +

Our crew members have individual certifications through IICRC in the following areas: Water Damage Restoration, Fire & Smoke Restoration, Applied Structural Drying, Applied Microbial Remediation, Carpet Repair & Reinstallation, and Odor Control.

NC General Contractor License: 43004