Testimonials

Water Mitigation & Structure Repairs

“Thanks for connecting us with Carolina Restoration for the work. Having both the water mitigation and construction work handled by the same company spared us the hassle of excess coordination between efforts. Thomas Earman, in particular, was a big help in seeing the work through to completion. I appreciated how available he was to us (by phone, email, and in person) and his ability to get all of the various contractors organized. As someone who has never embarked on a construction project, I was beyond thankful for his knowledge and patience as he explained things to me, sometimes for the 3rd time”

Kristin M

Raleigh, NC

Water Mitigation & Structure Repairs

“Robert, that is the best news you could have given us. We were beginning to wonder where to turn next. Thank you for your professionalism and customer service. I would like also to commend the crews that came to do our drying out. They all worked especially thorough. If it wasn’t for the crew who came to remove the fans we would not have known our air conditioning was going under the house and what they did to get us partial air to be comfortable after the 95 degree heat was a blessing. It may be their job but to us it was a lifesaving effort back to normalcy. Thank you all so much. I look forward to hearing from you and beginning this process.”

Jacqueline & Charles S

Hillsborough, NC

Water Mitigation & Structure Repairs

“We used Carolina Restoration Services to repair water damage when a pipe burst in an upstairs bathroom. From the start, they were very communicative and professional. Chris Terzella was fantastic to work with throughout the project – he really seemed to care about us and our home. Elicao and Brian left our house looking better than it did before! They were so conscientious about cleaning up after a day’s work, and they didn’t mind working around our toddlers’ schedules. They were always friendly and positive. The repair work looks absolutely fantastic. We would definitely call CRS again – great people and company!”

 

Melissa & Tom J

Raleigh, NC

 

Water Mitigation & Structure Repairs

“I am not a person to handle the situation like I had in my master bathroom when the sink was left running for over 2 hours which flooded my bathroom, carpet in my walk-in closet and master bedroom.  You know this happen a week before Thanksgiving so dealing with it over the holidays was even more stressful. You assured me everything would be done correctly and as soon as possible.  You were always pleasant, reassuring and made things as easy as it could be for me. You never disappointed me and always followed up as soon as possible!  The job was completed and I do not have one complaint since you continued to solve each one as things went along.  I love my new MBR and I had to let you know without you I would probably have gone crazy before it was finished. ”

Helen B

Fuquay Varina, NC

Multiple Emergency Services & Contents Cleaning

“I want to take this opportunity to thank Carolina Restoration Services and the employees who assisted me during this trying time. Your employees were respectful, helpful, and sympathetic, and I would highly recommend your services. You took a great deal off my shoulders, enabling me to focus on immediate needs and issues which had to be addressed.”

 

Marc H

Raleigh, NC

 

Water Mitigation & Structure Repairs

“We had water leak in through the roof and the windows of the building. It was quite a mess! The entire team at Carolina Restoration was professional and extremely timely and helpful through the entire process. The water mitigation response was quick and effective. The construction portion of the project was handled precisely and professionally and the end result was perfect.  We simply could not do it without all of you!”

 

Jennifer O

Raleigh, North Carolina

Water Mitigation & Structure Repairs

“I wanted to send a note to compliment the team you sent to my house. They are clearly experts at what they do and they could not have been more polite and courteous to me and my family. I appreciate the great team you have.”

Justin C

Raleigh, NC

Water Mitigation & Structure Repairs

“We had ceiling damage in our first-floor family room as a result of a second-floor washing machine malfunction. Carolina Restoration Services put together a thorough estimate for us and explained what they would do, noting that the price could change if they encountered anything unexpected. They showed up when they said they would, performed the work, cleaned up afterward. All was as they had anticipated and we paid exactly what they had estimated for the work. We were very happy with their work and would engage them again if needed.”

 

Beth K

Raleigh, NC

Emergency Services & Structure Repairs

“I was very impressed with the job done by Carolina Restoration Services, from start to finish. Once contacted they showed up quickly to assess any immediate needs such as water coming in through holes in roof. A crew promptly arrived to temporarily cover my damaged roof. The interior crew were excellent. They were very meticulous in repairing the damaged drywall areas. The paint matching was perfect as well. One thing that really impressed me was the way that each morning on arrival they would lay out and tape down drop cloths, and plastic and at the end of each day, they would remove all this material, even though they were coming back to the same area the next day.  They would then replace furniture, and dust and vacuum areas. No evidence was ever left from one day to the next. The crews were friendly, professional, meticulous and very accommodating.”

Dennis H

Knightdale, NC

 

Mold Remediation

“From the first phone call, everything went like clockwork. Calls were returned immediately, action was taken when necessary. The procedure was explained at great length so I had comfort in knowing what was going to happen and the approximate cost, the time length and all that was involved in the process. The company is on call 24 hours in case you need someone to come out. Response was amazing! The 2 project managers Garrett and Keith were very informative and were available with any questions along the process. The two guys Ben and Edwin were very courteous and did an amazing job. I would recommend this company for any restoration project you might have.”

Beth T

Cary, NC

Structure Repairs

“I really don’t know where to begin. These guys are awesome and they are professionals. I have found it extremely difficult to find someone that is a professional, shows up ON TIME, and comes in ON BUDGET. These are the people you are looking for. I worked directly with Scott on several projects ranging from plumbing, roofing, electrical, HVAC to framing, you name it. The job got done right, on time and on budget. Any time I needed something or had a question I could call them or email them and get a response back almost immediately. I will only be doing business with these guys from now on for everything.”

Richard B

Raleigh, NC

 Water Mitigation & Structure Repairs

“From the moment we contact CRS, we had an amazing experience considering the circumstances. They responded to our initial call within hours and begin the drying process to try to minimize mold and additional damage caused by all the water that leaked. The follow up from this company is absolutely amazing. They were on time with every follow up phone call, check in, scheduling of a sub to begin work, and completion of work. The quality and care they put into making sure our home was not only repaired, but taken care of during the repair, was incredible. The attention to detail and willingness to fix even the smallest of issues was awesome. ”

 Brian Bu

Holly Springs, NC

 

Water Mitigation & Structure Repairs

“Carolina Restoration Services and their crew of people made this nightmare bearable. I can highly recommend them for their skills, their professionalism, their patience, their understanding, and their reasonable attitude.”

Jane D

Raleigh, NC

Water Mitigation & Structure Repairs

“I cannot praise this company enough.  Every single person that I have come in contact with with Carolina Restoration Services has been helpful, honest and very professional.  They oversaw drying us out, talking with the Insurance company about pricing, packing us out of the house to a temporary location, and making sure that our home was good as new in the end. They constantly went way beyond what I expected.  This company really knows what they are doing and definitely puts the clients first.”

Dawn Y

Cary, NC

Water Mitigation & Structure Repairs

“Your crew was very impressive. They performed one of the most professional and clean jobs I’ve ever come across. My wife was completely down in the dumps about the water leak and the need to have the ceiling cut out, but when she got home to see the work your guys did her words were…”Oh! It’s not bad at all!” Nice job!”

Marcus P

Apex, NC

Water Mitigation

 

“Brett & Grant did an excellent job! They were very patient with me as I tried to comprehend this unexpected experience, aka trauma! They also took great care of the home and furniture. At times, even looking at my face and asking me if I was okay. I appreciate working with such a thoughtful, courteous, and professional team.”

Chaunte G

Raleigh, NC

Water Mitigation & Structure Repairs

“Excellent. Five Stars. Highly Professional. High quality work. Clearly knew what to do and how to do it. Answered all questions thoroughly. We’re very glad Carolina Restoration Services helped us.”

Gary A

Cary, NC

Water Mitigation & Structure Repairs

“In general, the entire team was very friendly, on time, and efficient. That was a pleasant surprise. I wish I could remember all of the Carolina Restoration staff that came to our home during the mitigation or repair – they were all fantastic. As a tribute to your company, they also seemed to really enjoy working at Carolina Restoration. That says a lot about your company and the management.”

Paige E

Cary, NC

 

Structure Repairs

“This team kept me well informed as to when and what the next steps would be in the process, and anticipated any questions I might have along the way. The work performed was excellent and timely. All steps performed exceeded my expectations.”

George M

Raleigh, NC

Structure Repairs

“The support we received from you and the staff at Carolina Restoration Services of North Carolina was invaluable. The staff at Carolina Restoration Services was professional, courteous, respectful and supportive as they completed the work in our home. They made a very difficult and painful experience a little easier to manage and resolve.  We are incredibly grateful to have returned to a state of normalcy and wanted to simply express our gratitude.”

Kisha J

Raleigh, NC

Structure Repairs

“I wanted to let you know that I am very pleased with the work that Carolina Restoration did.  The work was completed ahead of schedule and the quality of the new roof and interior repairs were excellent.  They also did a great job cleaning up afterward.  Overall the experience of working with Carolina Restoration was excellent. ”

Richard B

Wake Forest

Structure Repairs

“Carolina Restoration Services took care of everything in a very timely manner. The roof looks great, the work was done professionally, and it was very fast which limited disruption to our daily routine.”

Justin G

Holly Springs, NC

Structure Repairs & Contents Cleaning

“Tim and Hans were most proficient in addressing all aspects of repairs and made a traumatic experience pleasurable through the aftermath. I will never be able to fully express the depth of my gratitude or the admiration I feel for all of the staff who were part of the restoration project. Thank you so much for taking such wonderful care of me and my home.”

Donna S

Fuquay Varina, NC

Water Mitigation & Structure Repairs

“My experience with Carolina Restoration’s Management and workers were truly professional and courteous. The finishing of my home turned out to a top notched job. I was very impressed to the meticulous work that showed me they really carded what they did.”

Roy R

Chapel Hill, NC

Structure Repairs

“The work was performed in a very professional manner by all involved. The “team” worked hard and kept me advised throughout the process as to what they were doing and would be doing next.”

Bill G

Wendell, NC

 

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Carolina Restoration Services of North Carolina, Inc. is a Certified Firm through IICRC (Institute of Inspection Cleaning and Restoration Certification) and is affiliated with BBB, RIA, and HBA of Raleigh/Wake County. +

Our crew members have individual certifications through IICRC in the following areas: Water Damage Restoration, Fire & Smoke Restoration, Applied Structural Drying, Applied Microbial Remediation, Carpet Repair & Reinstallation, and Odor Control.

NC General Contractor License: 43004